Kapitsa started a Bank with the help of funds from US Investors in India. She started with 3 branches in Hyderabad. She worked in a reputed Bank in US for 12 years and worked for other reputed Banks in India for 10 years. So with all her Banking experience, she had created an innovative way of running the Banking operations . She wants to change the present existing Banking operations and hurdles the Customer faces in their hectic schedules. She wants to speed up and automate the regular Banking processes. She approached one of the software companies to work on her ideas and to develop the software for their operations. Kapitsa wants to automate weekly or monthly alerts regarding account status to their Customers. Providing transactional alerts for online payments, cash withdrawals and credit card purchases. Generating automated reminders for EMI payments and Bill payments’. She also requires a Communication tool to communicate cost effectively to their sales force and Employees instantly. Informing currency exchange rates through messages to their registered Customers. Providing cost effective communication regarding new products / services to the existing and prospective Customers. She is in search of a tool where she can show uniqueness in the operational methodology in Banking sector in bringing a revolution. Kapitsa found a tool in the form of Sollet’s sBuzz as the right product, where she can become a Client for sBuzz . She got a User interface for sending manual information to the Customers regarding the products and services which they offer. Each Customer can have sBuzz application installed available for all mobile operating systems. She can also group the Customers according to the various income levels and promote their offers and services to the targeted Customers. Kapitsa can also integrate her Banking IT systems for automatic delivery of information and sending PDF, Document files regarding account status and past transactions of withdrawal instantly to the end Customers. She has seen sudden improvements in efficiencies of her Staff, and satisfaction levels among-st the Customers of various categories.